Refund policy

Luminesse Return & Refund Policy

At Luminesse, your satisfaction is our highest priority. We are committed to providing you with exquisite skincare products that meet the highest standards of quality and luxury. If for any reason you are not entirely satisfied with your purchase, we are here to assist you.

 

 

1. Eligibility for Returns

•         Condition: Products must be returned in their original, unopened, and unused condition, with all original packaging intact.

•         Timeframe: Returns must be initiated within 30 days of the original purchase date.

•         Proof of Purchase: A valid receipt or proof of purchase from Luminesse is required for all returns.

 

2. Non-Returnable Items

To ensure the purity and integrity of our luxury skincare, we cannot accept returns on:

•         Products that have been opened, used, or tampered with.

•         Gift cards.

•         Items marked as final sale.

 

3. How to Initiate a Return

To initiate a return, please follow these steps:

1        Contact our Customer Care team at [Your Customer Service Email Address, e.g., support@luminesse.com] or [Your Customer Service Phone Number] within 30 days of your purchase.

2        Provide your order number, the name of the product(s) you wish to return, and the reason for the return.

3        Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back.

 

4. Shipping Your Return

•         Customers are responsible for the cost of return shipping.

•         We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

•         Please ensure products are securely packaged to prevent damage during transit.

 

5. Refunds

Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.

 

•         If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

•         Shipping costs are non-refundable.

 

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact our Customer Care team.

 

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Care team immediately (within 48 hours of delivery) with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost.

 

8. Contact Us

For any questions regarding our Return & Refund Policy, please contact us at [Your Customer Service Email Address].

 

 

This policy is subject to change without prior notice. Please review it periodically.